Returns & Refunds Policy

Last updated: [Insert Date]

Thank you for shopping with AC For Tech. All our products are made to order using our print-on-demand fulfilment partner. Because of this, our policy differs from traditional retail. Please read carefully before placing an order.

1. Faulty, Damaged, or Misprinted Items

• If your order arrives faulty, damaged, or misprinted, you are entitled to a replacement or refund.

• You must notify us within 30 days of delivery using our Get in Touch form on the website.

• Provide your order number, clear photos, and a description of the issue.

• In most cases, you will not need to return the item. Issues are resolved using photographic evidence.

• These rights are in addition to your statutory rights under the Consumer Rights Act 2015.

2. Lost in Transit

• If your order has not arrived, please contact us via the Get in Touch form within 30 days after the estimated delivery date.

• Once confirmed as lost, we will issue a replacement or refund.

3. Wrong or Insufficient Address

• If you provide an address that is incorrect or considered insufficient by the courier, the shipment will be returned to the fulfilment facility.

• Once you confirm the correct address, we can reship your order, but reshipping costs are your responsibility.

4. Unclaimed Parcels

• If a shipment goes unclaimed, it is returned to the fulfilment facility.

• You are responsible for any reshipping costs.

• Unclaimed returns not reshipped within 30 days may be donated to charity without refund.

5. Hygiene-Sensitive Products

• For health and hygiene reasons, we cannot accept returns of sealed goods (e.g. face masks) once opened.

• Any such items returned will be safely disposed of and no refund issued.

6. Change of Mind, Size, or Colour

• All products are made to order and fall under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

• This means the usual 14-day right to cancel does not apply.

• We therefore do not accept returns, exchanges, or refunds for:

  • Change of mind

  • Incorrect size

  • Incorrect colour selection
    Please check product descriptions and sizing charts carefully before ordering.

7. Exchanges

• We do not offer standard exchanges.

• If you receive a mislabelled item (e.g. wrong size or colour sent), contact us within 7 days of delivery through the Get in Touch form. Provide your order number and photos.

• We will send a replacement at no extra cost or issue a refund.

8. Refunds

Refunds are only issued when:

• An item is faulty, damaged, or misprinted.

• An order is lost in transit.

• A mislabelling error has been confirmed.

Refunds are processed back to your original payment method once your claim is approved.

9. Returns Authorisation

• Do not send items directly back to us or to our fulfilment partner without prior authorisation.

• Many issues are resolved without requiring a return.

• If a return is required, we will provide you with the correct return instructions.

• Unauthorised returns will not be accepted.

10. Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

11. How to Contact Us

All claims and return requests must go through us directly.

• Use our Get in Touch form on the website.